Terms and Conditions

Effective Date: 28 April 2025

Welcome to Glow on the Go. By accessing our website www.glowonthego.com.au and/or booking our services, you agree to the following Terms and Conditions. Please read them carefully before using our services.

1. Services

We provide professional hair and beauty salon services at our premises in Nedlands, Western Australia. Our services include (but are not limited to) haircuts, colouring, styling, treatments, and other related beauty services.

All services are provided subject to availability and at our discretion. We reserve the right to refuse service for any reason, including if a client’s behaviour is inappropriate or if a service cannot be safely performed.

2. Appointments and Cancellations

  • Bookings: Appointments can be made online, by phone, or in person.

  • Confirmation: We may require confirmation of your appointment via SMS, email, or phone.

  • Cancellations: We request at least [insert cancellation window, e.g., 24 hours] notice for cancellations or rescheduling.

  • Late Arrivals: Late arrivals may result in a shortened service or rescheduling at our discretion.

  • No-Shows: Repeated no-shows may require a deposit to secure future appointments.

3. Pricing and Payment

  • All prices are in Australian Dollars (AUD) and include GST unless otherwise stated.

  • Prices are subject to change without notice.

  • Full payment is required at the time of service. We accept [insert accepted payment methods, e.g., cash, EFTPOS, major credit cards].

  • Some services may require a non-refundable deposit at the time of booking, especially for longer or specialised appointments.

4. Gift Vouchers

  • Gift vouchers are non-refundable and cannot be exchanged for cash.

  • Vouchers must be presented at the time of service and are valid for [insert validity period, e.g., 12 months] from the date of purchase.

  • Lost or stolen vouchers cannot be replaced.

5. Health and Safety

  • Please inform us of any allergies, medical conditions, or sensitivities before your service.

  • We are not responsible for any reactions or outcomes if you fail to disclose relevant health information.

  • Clients exhibiting contagious conditions (e.g., head lice, skin infections) may be refused service for health and safety reasons.

6. Refunds and Complaints

  • We do not offer refunds for services once they have been provided.

  • If you are unsatisfied with a service, please contact us within 7 days of your appointment. We will make reasonable efforts to address your concerns, which may include a complimentary correction service.

  • Refunds for products may be issued in accordance with Australian Consumer Law if the product is faulty.

7. Intellectual Property

All content on our website, including text, images, logos, and designs, is the property of [Salon Name] or its licensors and is protected by intellectual property laws. You may not use, reproduce, or distribute any content without our written permission.

8. Website Use

  • You agree to use our website only for lawful purposes.

  • You must not engage in any activity that disrupts or interferes with our website’s operation.

  • We make no guarantees regarding the accuracy, availability, or reliability of our website and reserve the right to modify or discontinue it at any time.

9. Limitation of Liability

To the maximum extent permitted by law, [Salon Name] and its employees shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our services or website.

10. Governing Law

These Terms and Conditions are governed by the laws of Western Australia. Any disputes arising out of these terms shall be subject to the exclusive jurisdiction of the courts of Western Australia.

11. Changes to Terms

We reserve the right to amend these Terms and Conditions at any time. Updates will be effective upon posting on our website. Continued use of our services after changes have been made constitutes acceptance of the new Terms.

12. Contact Us

For any questions about these Terms and Conditions, please contact us:

Glow on the Go
Address: 71d Princess Rd, Nedlands WA 6009
Phone: (08) 9386 3150
Email: hello@glowonthego.com.au